Shumailanoreen444@gmail.com

Thank you for shopping at Cozyvibs.shop. We want to ensure you have a hassle-free experience with our products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

• Return Window: You have [7 /  days from the date of delivery to request a return or exchange.

• Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all security seals intact.

• Non-Returnable Items:

  • Opened or used beauty, skincare, personal care, and hair care products (due to hygiene standards).

  • Items purchased during clearance or final sale events.

  • Gift cards or downloadable digital items.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is damaged, defective, or incorrect, please contact us within 24–48 hours of delivery.

• Verification: To process a claim for a damaged or missing item, please email or WhatsApp us:

  • Your Order Number.

  • A clear photo or short unboxing video showing the damaged product and package label.

• Resolution: Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

3. Return Process

To initiate a return:

1. Contact our support team at Shumailanoreen444@gmail.com or via WhatsApp at 03290086706 with your order number and reason for return.

2. Once your request is approved, our team will provide instructions and the destination address for dispatching the item.

3. Pack the item securely in its original packaging to prevent damage during transit.

Note: Return shipping fees are the customer's responsibility unless the item received was defective, damaged, or incorrect.

4. Refunds & Processing Time

• Inspection: Once we receive and inspect your returned package, we will notify you via email/SMS whether your refund has been approved or rejected.

• Approved Refunds:

  • Bank Transfer / Digital Wallet (JazzCash, EasyPaisa, etc.): Refunds will be transferred directly to your designated account within 3–5 business days.

  • Credit/Debit Card: Refunds will be credited back to your original payment method within 5–10 business days, depending on your card issuer.

• Shipping Fees: Original shipping/delivery charges are non-refundable unless the return is due to an error on our end.

5. Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was shipped. If you need to exchange an item for the same product, please contact us.Shumailanoreen444@gmail.com

6. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

• Email: Shumailanoreen444@gmail.com

• WhatsApp / Phone: 03290086706

• Business Address: Fareed nagar pakpattan